JOB SEARCH
Recruiting
Candidatos
| Empresa: | MICROSOFT |
| Funçao: | Technical Manager |
| Localidade: | Lisboa |
| Ref: | Rec-2011/08-RS0211/001 |
| Data: | 09/01/2011 |
Empresa
Join a unique community of smart and passionate people who truly enjoy tackling technology’s biggest challenges and driving the innovation that impact how the world lives, works and plays.
Função
The Technical Manager is a people manager role and is accountable for a team of individual contributors that deliver technical support and empower customer self-help. This requires building and maintaining an effective team, networking and collaborating, operational excellence, and getting results through others. The specific focus of the work group varies by business and technology
cluster. In general, the focus involves managing the resolution of technical cases (both frontline and escalation) from Microsoft customers utilizing a variety of offerings. On occasion, the focus of the Technical Manager requires the handling of escalated customer issues which include direct customer communications / interaction.
Perfil
• Degree in Computer Science or related;
• 3-5 years of people management experience;
• Experience with people management is expected;
• Ability to manage, motivate, and develop people;
• Leadership Skills;
• Conflict Resolution experience and ability;
• Analytical skills;
• Excellent Written and Oral Communication skills both in Portuguese and English;
• Any other spoken language would be a plus.
Oferecemos
We are looking for professionals with strong interpersonal relationship skills, results driven, initiative and proactivity and Client Oriented.